Hotel CRM & sales
Most inquiries a hotel receives are lost to poor follow-up. The Lokibed hotel CRM captures every lead, turns it into a contact and moves it through an opportunity pipeline to the booking. You build quotes, fire campaigns and sequences over email, and always know which stage each inquiry is in. Nothing goes cold in a forgotten inbox.
The piece that closes most sales is the quoting tool: you build the quote with its line items and send the client a public link; when the client accepts it, that quote becomes a reservation in a single transaction, with allotment already deducted. And because it's built into the PMS, the CRM shares reservation, stay and spend data, so follow-up is contextual: you know who has stayed before, how much they spent and when to reach out again. You add loyalty with a points balance to reward repeat guests.
What's included
- Lead capture with automatic conversion to a pipeline contact.
- Built-in quoting to answer inquiries with proposals in minutes.
- Opportunities, campaigns and sequences over email (real sending goes out via SMTP/SES).
- Loyalty to reward repeat guests and increase repetition.
- Reservation and spend data shared with the PMS for contextual follow-up.
- A quote with a public link the client accepts, which becomes a booking in one transaction.
Frequently asked questions
Is the CRM separate from the PMS or integrated?
Integrated. It shares reservation, stay and spend data, so commercial follow-up is contextual: you know who stayed, how much they spent and when to reach out again.
Can I automate inquiry follow-up?
Yes, with campaigns and sequences over email: real sending goes out over SMTP or Amazon SES with your credentials. Let's be exact about the rest: WhatsApp, Facebook and Instagram exist as inbox channels, but sending over them is still simulated, so don't count it as automation.
Does it include guest loyalty?
Yes. You can reward repeat guests to increase repetition and the lifetime value of each relationship.
Want to see it in your operation?
Book a demo and we'll show you this feature with your real use case.